The Education Services for Overseas Students (ESOS) Act 2000 safeguards the rights and interests of international students studying in Australia. It establishes nationally consistent standards for registered education providers to ensure the delivery of high-quality education and student support services.

At Nexus Institute of Higher Education (PRV 14414), compliance with the ESOS Act and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018) underpins all academic and administrative operations. These standards include requirements relating to:

• Staff qualifications, capability, and ongoing professional development
• Adequacy of educational resources, learning facilities, and student support services
• Accurate and ethical marketing and recruitment practices
• Appropriate enrolment, orientation, progression monitoring, and student placement processes

The ESOS framework also provides tuition and financial protection for international students through the Tuition Protection Service (TPS), which assists students in the unlikely event that a provider is unable to deliver a course.

Nexus Institute maintains transparent tuition fee arrangements in accordance with its Fees, Charges and Refund Policy, which outlines the calculation of tuition fees, payment schedules, and refund provisions consistent with ESOS and National Code requirements.

Information provided by students to Nexus Institute may be disclosed to relevant Commonwealth and State government agencies where required under the ESOS Act, National Code 2018, and related legislation. Students have the right to access and correct their personal information held by the Institute in accordance with the Institute’s Privacy Policy and the Privacy Act 1988 (Cth).

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